An end-to-end customer onboarding solution integrating multiple identity verification providers, document scanning, and risk-based decisioning for regulated financial services.
The client was losing potential customers to a slow, manual onboarding process. Document verification took 24-48 hours, and the compliance team was overwhelmed with manual checks. They needed a solution that could onboard low-risk customers in minutes while maintaining rigorous controls for higher-risk applicants.
We designed a workflow engine that orchestrates multiple verification steps based on customer risk profile. Low-risk customers flow through automated checks and can be approved in under 2 minutes. Higher-risk applications are routed to manual review with all verification data pre-populated.
Onboarding time reduced from 48 hours to under 5 minutes for 70% of applicants. Manual review queue reduced by 80%. Customer drop-off during onboarding decreased from 35% to 12%.
Laravel, React, Python, PostgreSQL, AWS (Lambda, Step Functions), Docker